Agents log customer interaction and other information into the system, giving organizations a valuable data resource to use for marketing programs, advertising campaigns, sales efforts and other customer facing business processes.
Recording calls / Incidents
CRM modules enable organizations to track calls and incidents to clients. Customers receive better support and more controlled service. This ensures satisfied clients who will want to keep doing business with the you.
Agents log customer interaction and other information into the system, giving organizations a valuable data resource to use for marketing programs, advertising campaigns, sales efforts and other customer facing business processes.
Agents log customer interaction and other information into the system, giving organizations a valuable data resource to use for marketing programs, advertising campaigns, sales efforts and other customer facing business processes.